🇬🇧 Bank News in UK

App Name: Revolut
Bank: Revolut
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: revolut is a good bank and helps when you have issues. I recommend

Review 2 (5⭐) [Positive] [Group: Common]: i love revolut

Review 3 (5⭐) [Positive] [Group: Common]: I love the app.

Review 4 (4⭐) [Positive] [Group: Support]: 1 star. Plug Power stocks is only sell. They fix it, but one star is permanent for slow response.

Review 5 (1⭐) [Negative] [Group: Common]: ужасное приложение !!!! хуже чем это приложение я еще не встречала.

Review 6 (1⭐) [Negative] [Group: Login]: доброй ночи, приложение ранее было удобно, но 09.10.2025 года я сделал обновление но у меня Андроид 11.1 на телефоне Oppo a72 не подошёл, просьба разработчикам довести доступ данного приложения на данных устройствах

Review 7 (1⭐) [Negative] [Group: Login]: fill in form to comply with local regulations. then on the last page ask for my location so nothing to do with the local regulations then if your only asking for that on the last page as it would be different. seems sketchy

Review 8 (5⭐) [Positive] [Group: Common]: simple to use, very straightforward. I like it

Review 9 (5⭐) [Positive] [Group: Common]: Good app

Review 10 (5⭐) [Positive] [Group: Common]: good UI/UX, zoomer friendly

Review 11 (4⭐) [Negative] [Group: Common]: trying to find my personal details art times can be a little frustrating other than that it's pretty intuitive

Review 12 (5⭐) [Positive] [Group: Common]: great banking option

Review 13 (4⭐) [Negative] [Group: Common]: Please stop asking for selfies when making account changes. It's extremely frustrating having the need to change a setting only to be asked for a photo and failing over and over again. Why? No other banking app that I have used has ever verified this way. Please reconsider making the process easier, it's such a waste of time and is clunky. Simple and easy. Not hard and complicated.

Review 14 (5⭐) [Positive] [Group: Investments]: Good option for investing in crypto.

Review 15 (5⭐) [Positive] [Group: Design]: Удобно и просто.

App Name: Monese
Bank: Monese Ltd
Country: UK
Analysis Period: 11 recent customer reviews

Reviews:
Review 1 (3⭐) [Negative] [Group: Common]: no cc pin change. for inet bank......

Review 2 (1⭐) [Negative] [Group: Commissions]: Honestly, it’s not worth it. They charge £5 just for having the card, and every online transfer costs £1. I had this experience myself, and it was really disappointing. On top of that, if you ever want to raise a complaint or get support, it takes ages because their working hours don’t match the UK. You have to send several emails and make multiple calls before you finally get any results. Other cards like Monzo or Revolut are much easier to use and have no fees. I closed my account!

Review 3 (1⭐) [Negative] [Group: Login]: Не нравится Не могу открыть счёт.потом что поменял имедж.Не отправляет код на немер телефона.долго думает с электронной почтой.

Review 4 (1⭐) [Negative] [Group: Blocking]: They blocked my account for no reason and did nothing about it, before that I still had to change banks since I got scammed and they failed to block the transactions, they also have no customer service. Don't bother with them, this bank is a waste of time.

Review 5 (2⭐) [Negative] [Group: Commissions]: First bank I see to have a fixed transaction fee of £1 on every transaction. Feels like I'm paying and paying and paying just to have my money there... 🤦🏼‍♂️

Review 6 (1⭐) [Negative] [Group: Updates]: Update will not install - not fit for purpose.

Review 7 (5⭐) [Positive] [Group: Common]: best of the best!

Review 8 (5⭐) [Neutral] [Group: Common]: so far not bad option.

Review 9 (5⭐) [Positive] [Group: Design]: Very easy to use!

Review 10 (5⭐) [Positive] [Group: Performance]: fast and easy

Review 11 (1⭐) [Negative] [Group: Commissions]: Probably the worst service of this kind in the world. They charge you for the air you breathe. Everything is monetized. Don't waste your money and time.

App Name: Monzo Bank
Bank: Monzo
Country: UK
Analysis Period: 86 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: great banking app

Review 2 (5⭐) [Positive] [Group: Transfers]: Such a useful app. loads of added features. 5*

Review 3 (5⭐) [Positive] [Group: Design]: easy to use!

Review 4 (5⭐) [Positive] [Group: Common]: Love Monzo

Review 5 (5⭐) [Positive] [Group: Common]: The Best Banking App I've EVER Used (and I'm only on the FREE plan!) I only switched to Monzo a couple of months ago, and honestly, I am completely blown away! Monzo is miles ahead of my old bank - Santander. The app is incredibly intuitive and fast. Everything just makes sense. The biggest game-changer for me has been the Pots feature. Being able to instantly separate money for bills, savings, and spending has finally given me complete control over my finances.

Review 6 (5⭐) [Positive] [Group: Common]: its a amazing bank esay to sing up esay to use i could ask for more

Review 7 (5⭐) [Positive] [Group: Common]: brilliant so simple to use

Review 8 (5⭐) [Positive] [Group: Payments]: Monzo makes looking after your money easy, with simple instructions,simple enough for even the less tech savvy of us, I love the fact I can put all my bills into payment pots so I can really see what I have to spend each month, the security features are excellent too.

Review 9 (1⭐) [Negative] [Group: Support]: Absolute piss take. Got locked out my account for no reason and then they lie to you and say they are a real agent when it's clearly AI. Unreliable and completely unhelpful. You can't talk to anyone if you need help and you will get no response if you email with a complaint or an issue. Would not recommend this bank to anyone.

Review 10 (5⭐) [Positive] [Group: Design]: Amazing

Review 11 (5⭐) [Positive] [Group: Common]: That’s me been a year with Monzo and I can’t recommend them highly enough. Excellent, flexible service.

Review 12 (5⭐) [Positive] [Group: Common]: love monzo

Review 13 (5⭐) [Positive] [Group: Common]: Just a fantastic and easy to use bank.

Review 14 (5⭐) [Positive] [Group: Common]: I have been using this for so long and really loved it easy to use

Review 15 (5⭐) [Positive] [Group: Support]: amazing. really helps to budget

App Name: Paysend Money Transfer App
Bank: Paysend Technology Limited
Country: UK
Analysis Period: 45 recent customer reviews

Reviews:
Review 1 (1⭐) [Negative] [Group: Common]: Последние пол года, принимает прямо коды, но скидки нет! зачем тогда эта функция??? Есть чувство, что меня нагло обманывают!

Review 2 (5⭐) [Positive] [Group: Common]: отлично

Review 3 (5⭐) [Positive] [Group: Transfers]: Добрый день приложение супер. большая просьба к создателю приложений добавьте для Молдавии перевод в евро.

Review 4 (1⭐) [Negative] [Group: Common]: total confusion and more frustration not worth it at all

Review 5 (1⭐) [Negative] [Group: Transfers]: money can take hours to send... I've got money on a 24-hour hold stuck in the transfer stage, but the money has been pulled from my account... look for a different app, ignore this one

Review 6 (1⭐) [Negative] [Group: Transfers]: I've been with Paysend for a while, but today had a bad experience. Paysend didn't send my Pick up code while Customer service was saying ready for pick up. Tried to cancel transaction but unable. Not happy with the service sorry..

Review 7 (5⭐) [Positive] [Group: Common]: Рекомендую всем .

Review 8 (1⭐) [Negative] [Group: Login]: Было хорошее приложение, но сегодня вдруг потребовали у меня фото паспорта. Мало, что я доверяю им номер своей кредитки, так ещё и паспорт подавай. Потом неизвестно где он всплывёт. На таких условиях пользоваться приложением не буду. Пусть в банке дороже, зато надёжно

Review 9 (1⭐) [Negative] [Group: Login]: потеряла доступ к Эл почте , после активации новой эп и моб номера ( привязка нового номера телефона к действующему номеру ) не могу зайти в учётную запись , отправляют смс на старую Эл почту к которой у меня нет доступа а новую не могу зарегистрировать - просто выкидывает и в тех поддержку не могу зайти с телефона . выскакивает Вайбер райсенд но обратной связи нет ,чтоб обратиться в службу поддержки .. ставлю жирный минус ..

Review 10 (2⭐) [Negative] [Group: Login]: после первых двух этапов регистрации, на дате рождения выбивает ошибку

Review 11 (5⭐) [Positive] [Group: Common]: 👍👍👍👍👍👍👍👍👍👍

Review 12 (1⭐) [Negative] [Group: Payments]: почему оно глючит без подтверждения отправило 4 раза !!!и не какое отменить бред!!!!

Review 13 (2⭐) [Negative] [Group: Transfers]: здравствуйте. Перевод весит уже четвёртый день. Очень долго !!!

Review 14 (1⭐) [Negative] [Group: Transfers]: нет перевода в Россию

Review 15 (1⭐) [Negative] [Group: Transfers]: I doubt this app not for the first time this happen I sent money thrue e wallet but It didn't receive in time . I make a mistake for using this app again knowing the difference between transferring to an e wallet account to a traditional bank the proceeding time has no difference . it's inconvience you know the fee doesn't fit for this poor services. I try other app taptap with in 3 mins I already receive what I send to an e wallet . after this I unstall PAYSEND

App Name: Pockit: Bank Card Alternative
Bank: Pockit
Country: UK
Analysis Period: 17 recent customer reviews

Reviews:
Review 1 (1⭐) [Negative] [Group: Common]: Most idiot selfie method in my life ever. I even changed mind about use your banking. I hope you close soon.

Review 2 (1⭐) [Negative] [Group: Blocking]: Block money and send back to every people

Review 3 (5⭐) [Neutral] [Group: Common]: Daku1977

Review 4 (1⭐) [Negative] [Group: Blocking]: says card kn way then it blocks you saying not eligible for an account when clearscore says I can open one I don't recommend them at all and service is shite...

Review 5 (1⭐) [Negative] [Group: Blocking]: The worst bank app to download. I put in £150 from my other account and they took the money and blocked off my account. DO NOT OPEN POCKIT. They will take your money.

Review 6 (5⭐) [Positive] [Group: Common]: Finally a Bank that Helps from the beginning!!!

Review 7 (5⭐) [Positive] [Group: Common]: fast,reliable and easy to use!

Review 8 (1⭐) [Negative] [Group: Support]: don't like AI help bot

Review 9 (5⭐) [Neutral] [Group: Common]: Ancestors

Review 10 (5⭐) [Neutral] [Group: Common]: Optional

Review 11 (1⭐) [Positive] [Group: Payments]: dreadful bank! my payment has been pending for over 12hrs normally instant to other banks! I also have to pay for this service!!

Review 12 (1⭐) [Negative] [Group: Blocking]: My account is in review nothing happened my money are blocked and I need urgently ….Dont recomand any more

Review 13 (5⭐) [Positive] [Group: Transfers]: easy to install and set up with linking to other bank accounts also great feature of an advance if you desperately need cash quick. 5 stars 🌟

Review 14 (1⭐) [Negative] [Group: Support]: app is useless additional card doesn't work .No live customer service. Been trying to get Answers getting same standard replies. Totally disappointed

Review 15 (4⭐) [Negative] [Group: Commissions]: paying £2 Basically, every time you withdraw money from an ATM, it is criminal brev.

App Name: Chase UK
Bank: Chase UK
Country: UK
Analysis Period: 55 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Loyalty]: loving the cashback offer

Review 2 (1⭐) [Negative] [Group: Issues]: Nothing works since the update. Sort this out Chase I want access.

Review 3 (1⭐) [Negative] [Group: Support]: hello everyone! I just want to share with you guys how the chase have SCAMM!me ! I have complaint about transaction! they offer me £15 to close the complaint! I agree with that and they haven't credited my account! Costumer service are absolutely disgusting! and they don't look to resolve the issue! everyone has excuse to not resolve the issue! please guys stay away from them and close the account with them!

Review 4 (1⭐) [Negative] [Group: Blocking]: i'll put my 2000 pound on it and they block my accound and still i didn't get it back

Review 5 (5⭐) [Positive] [Group: Common]: excellent app, highly recommended

Review 6 (1⭐) [Negative] [Group: Balances]: I am unable to send or move money since the last update. I see other people reporting the same issue. Will this be resolved soon? I can't use the app for anything other than viewing my account balance. I can't even send a message or call for support on the app. Hoping this will be resolved quickly as I need to move money and make payments.

Review 7 (1⭐) [Negative] [Group: Issues]: my app no longer seems to be working properly 😕 is there anyone who can help?

Review 8 (5⭐) [Positive] [Group: Common]: excellent

Review 9 (1⭐) [Negative] [Group: Issues]: App doesn't work. None of the screens load. I moved in cash, the balance didn't update. Can't load statements, can't get on chat. Terrible.

Review 10 (5⭐) [Positive] [Group: Performance]: Just so easy to use, so quick and very helpful, its a great app

Review 11 (1⭐) [Negative] [Group: Login]: Nothing is loading after the update not even fingerprint

Review 12 (1⭐) [Negative] [Group: Login]: Awful awful experience. DO NOT BANK WITH CHASE. Unable to access savings accounts due to a dodgy update to the app, uninstalled app and re-installed, now unable to login or access any accounts on Android. Chase aware of the issue but do not share this. Now no access to funds until resolved, not good enough. Stick to a brick and mortar bank.

Review 13 (5⭐) [Positive] [Group: Common]: Good service

Review 14 (5⭐) [Positive] [Group: Design]: Great, very easy to use.

Review 15 (1⭐) [Negative] [Group: Support]: Used to be good, their customer service is now genuinely 0/5, their interest rates have gone down and their cash back is now near enough non existent.

App Name: Santander Mobile Banking
Bank: Santander UK
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: Fantastic APP, love Santander!!!

Review 2 (1⭐) [Negative] [Group: Updates]: far too many updates

Review 3 (5⭐) [Negative] [Group: Issues]: I’ll never have millions, but enjoy my money moving

Review 4 (3⭐) [Positive] [Group: Design]: I don't always find it easy finding where I need to be. The faded out print is no good for a older people bold would be better.

Review 5 (1⭐) [Negative] [Group: Updates]: update completed but not allowing me to open. only option is to uninstall

Review 6 (3⭐) [Negative] [Group: Design]: I like this app. It’s easy to use and has some good features. However when I try to change a payment reference it requests that I paste from WhatsApp. When I say no it throws me out of the app. This is a worrying and unnecessary feature. Makes me wonder about the security and the intentions of the app. Why would my banking app need access to my WhatsApp?

Review 7 (5⭐) [Negative] [Group: Common]: Straightforward to use. Moves from one task/section to another with common sense.

Review 8 (5⭐) [Positive] [Group: Design]: This app is really easy to use , even for old fogies.

Review 9 (5⭐) [Positive] [Group: Common]: Nice and easy to use especially for the older person

Review 10 (5⭐) [Positive] [Group: Design]: One of the best banking apps, easy to access, easy to use

Review 11 (4⭐) [Negative] [Group: Login]: Works mostly fine apart from the cheque paying in option. Move away from the cheque, move closer, hold still for 3 seconds are the 3 messages I keep getting. Have you ever tried holding your phone still that long? Can't get that to work so I have to go into the branch to do it! Please fix it.

Review 12 (4⭐) [Negative] [Group: Login]: Thanks Santander you seem to have fixed the problems I and other's had been finding. Great app love the quick balance double tap option very useful!!! Keep up the good work!

Review 13 (1⭐) [Negative] [Group: Common]: bad

Review 14 (2⭐) [Negative] [Group: Updates]: updated and cant reinstall the app yet again rubbish

Review 15 (5⭐) [Positive] [Group: Common]: Could not manage banking without app. Disabled

App Name: Barclays
Bank: Barclays
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Design]: Very easy to use.

Review 2 (5⭐) [Positive] [Group: Common]: Good.

Review 3 (5⭐) [Positive] [Group: Support]: Thank you very much for your help

Review 4 (5⭐) [Positive] [Group: Common]: MUCH QUICKER THAN USING THE CHROME BROWSER AS I USED TO DO..

Review 5 (5⭐) [Positive] [Group: Common]: easy to do online banking does everything I need it to do the on-line team very helpful.

Review 6 (1⭐) [Negative] [Group: Issues]: Useless Robotic help. No real human beings available for months. Awful service!!

Review 7 (5⭐) [Positive] [Group: Common]: perfecto

Review 8 (2⭐) [Negative] [Group: Login]: So many security problems when transferring and paying money. I have no idea if the funds have been sent or not. So after opening the App the Bank froze the account and deleted all of my personal banking. After two days trying to get hold of our near invisible bank they decided to freeze our account when I opened the App. The reason was because I used it straight away. So be very careful. You will be very lucky if you are able to access your money.

Review 9 (4⭐) [Positive] [Group: Common]: more security and easy to do online banking.

Review 10 (4⭐) [Positive] [Group: Design]: simple easy to arrange.

Review 11 (5⭐) [Positive] [Group: Common]: great service

Review 12 (5⭐) [Positive] [Group: Common]: The app works very well for my needs, and it's easy to use.

Review 13 (5⭐) [Positive] [Group: Common]: excellent.

Review 14 (1⭐) [Negative] [Group: Issues]: Shocking service, no thank you.

Review 15 (5⭐) [Positive] [Group: Common]: perfect 👌

App Name: HSBC UK Mobile Banking
Bank: HSBC UK
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: fantastic 🤩😍😍

Review 2 (1⭐) [Negative] [Group: Notifications]: The app has worked great for years but since the last update, the app has been really slow. Very slow to load and then log in. Even notifications of money movements take over a minute to come through as a notification but that's not really that big of a deal.

Review 3 (1⭐) [Negative] [Group: Transfers]: There is a lot what has happened to me over the last 4 weeks with HSBC I am still waiting to hear about the complaint I have put in but nothing yet I will see in 2 weeks time

Review 4 (1⭐) [Negative] [Group: Updates]: too slow since upgrade

Review 5 (5⭐) [Positive] [Group: Performance]: Great service so quick & simple

Review 6 (1⭐) [Negative] [Group: Login]: the app wont open or load for me. its just an endless spinning loading screen? I have Internet connection, I dont know what the issue is

Review 7 (5⭐) [Positive] [Group: Common]: you are efficient

Review 8 (1⭐) [Negative] [Group: Support]: Tired to talk

Review 9 (5⭐) [Positive] [Group: Common]: brilliant

Review 10 (2⭐) [Negative] [Group: Issues]: Pretty good. Sometimes server is unavailable, but I think that's the bank rather than the app. EDIT: loads of trouble with this app recently. Just not responding. Tried checking for updates and reinstalling, but nothing seems to work. I can conduct any basic banking online at the moment. NEW EDIT: Just discovered I'm only allowed this app on 3 devices. What If I need access on more than that? They want me to go through the drawn out process of phoning the call centre. It's just unnecessary.

Review 11 (4⭐) [Negative] [Group: Common]: Edit: the app no longer blocks you from using it if you have developer mode enabled. I applaud HSBC's decision to remove this restriction. I don't use the app much, but it seems good. It has improved with recent updates.

Review 12 (5⭐) [Positive] [Group: Support]: Had some much needed help from Megan

Review 13 (2⭐) [Negative] [Group: Login]: Since the last 2 app updates it takes over 1 minute to load the pages & log on! There is also a long delay when pressing log off before it actually closes! I have uninstalled & reinstalled the app & cleared caches etc, yet still the problem persists. No other banking apps I use have the same issue. when will there be a fix?

Review 14 (1⭐) [Negative] [Group: Login]: HSBC are fast becoming a joke when it comes to this app, if your going to insist on what other apps or setting we can't use on our devices then either your company is going to provide free smartphones dedicated to your app or we will start looking around for other banks? Think hard about how you carry on. it seems I'm not alone with these issues. UPDATE Finally closed ALL accounts!!! and suggest you all do the same so they may learn!

Review 15 (5⭐) [Positive] [Group: Common]: good so far.Thank you

App Name: NatWest Mobile Banking
Bank: NatWest
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (1⭐) [Negative] [Group: Login]: Have given up onboarding to your app after my credit card provider sold to Natwest - it's too complex remembering 3 non-sequential characters from a strong password. I'll be transferring my balance to a new provider and closing my account.

Review 2 (1⭐) [Negative] [Group: Cards]: Unable to find the details of my credit card account number or sort code!

Review 3 (1⭐) [Negative] [Group: Common]: rubbish

Review 4 (5⭐) [Positive] [Group: Common]: been with natwest for over 30 years and never had a problem with banking

Review 5 (1⭐) [Negative] [Group: Transfers]: Transferring from Sainsbury’s

Review 6 (5⭐) [Positive] [Group: Common]: I’ve used all of the top 4 banks in uk. NatWest is by far the most complete app.

Fast, user friendly, secure and responsive.

Hats off to the NatWest tech team!

Review 7 (1⭐) [Negative] [Group: Support]: Seriously painful using this app. Either somethings not right or its not working...completed the re-register page five times now and still can't do anything to 'manage my account' ! And CORA was zero help in resolving any of the issues....absolute joke !

Review 8 (1⭐) [Negative] [Group: Support]: Forced to transfer from Sainsbury’s Nectar mastercard, to NatWest, I’m not happy. I closed my NatWest bank accounts a few years ago because of problems with online banking, now I’m forced back in because I want to keep my nectar credit card. What a performance, customer number, password and two different pins just to get registered, then the iPhone app only shows my own card, not other users. Push notifications should have continued automatically, but they stopped working, and that was really a great feature of Sainsbury’s. No doubt I’ll get used to it, but first impressions are that NatWest has not improved from the mess it was years ago, and is nowhere near as good as other banks’ online services. It’s a FAIL from me.

Review 9 (5⭐) [Positive] [Group: Design]: Great App , easy and friendly use , good updates and info …would be good to see more rewards and prizes …😀

Review 10 (5⭐) [Positive] [Group: Support]: Patrick was so helpful and very patient in guiding me through the App process. Thank you!

Review 11 (4⭐) [Neutral] [Group: Common]: First use, but so far so good!

Review 12 (1⭐) [Positive] [Group: Design]: not as easy or user-friendly as other banking apps

Review 13 (1⭐) [Negative] [Group: Common]: hard work

Review 14 (5⭐) [Positive] [Group: Support]: New customer and everything so far has been excellent. Easy to set up account and easy app to use

Review 15 (3⭐) [Negative] [Group: Common]: Just moved to this app from Sainsburys Bank. Not as user friendly. Difficult to Navigate. Can find statement summary.