🇬🇧 Bank News in UK

App Name: Revolut
Bank: Revolut
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: Highly recommended!

Review 2 (5⭐) [Positive] [Group: Common]: Perfect

Review 3 (5⭐) [Positive] [Group: Common]: Simply the best

Review 4 (5⭐) [Positive] [Group: Payments]: great for all my transactions

Review 5 (5⭐) [Positive] [Group: Common]: very good 👍

Review 6 (4⭐) [Neutral] [Group: Common]: A couple of blips but otherwise all good now

Review 7 (5⭐) [Positive] [Group: Common]: Amazing app recommended for all very user friendly app I'm so happy

Review 8 (5⭐) [Negative] [Group: Common]: no more crashing

Review 9 (5⭐) [Positive] [Group: Common]: perfect

Review 10 (5⭐) [Positive] [Group: Common]: Brilliant

Review 11 (5⭐) [Positive] [Group: Common]: Top!

Review 12 (5⭐) [Negative] [Group: Blocking]: problem fixed

Review 13 (5⭐) [Positive] [Group: Common]: very nice app

Review 14 (5⭐) [Positive] [Group: Common]: Easy to use, looks good, all the bells and whistles...

Review 15 (5⭐) [Positive] [Group: Common]: The Revolut app has truly transformed how I manage my money. Its sleek interface makes navigating between accounts a breeze, and I love the daily interest earning. The budgeting tools are fantastic, helping me track my spending in real-time, and the instant exchange feature is perfect for my travels. Plus, the security options, like card freezing, give me confidence when using my account. Good financial apps.

App Name: Monzo Bank
Bank: Monzo
Country: UK
Analysis Period: 51 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: Have to admit this is a good bank and the app is great. Honestly I have had zero problems with the app or the debit or credit cards. Everything is explained very clearly.

Review 2 (1⭐) [Negative] [Group: Commissions]: avoid this bank at all costs

Review 3 (4⭐) [Negative] [Group: Cards]: I’ve been using Monzo for about a year now. Mainly as a day to day spending account and as a budget tool.

Not a fan of the new virtual card colours so will make sure I keep my originals.
My only criticism is that some of the features such as virtual cards, connected accounts are only available on an upgraded plan whereas some other providers offer this as standard.

Review 4 (5⭐) [Positive] [Group: Login]: great bank, great platform, great app

Review 5 (5⭐) [Positive] [Group: Common]: awesome bank, easy to use on the app, respond to online scams quickly and in my favour with no fuss

Review 6 (5⭐) [Negative] [Group: Login]: I can not open an account

Review 7 (5⭐) [Negative] [Group: Common]: love being with this bank. Everything is so much easier. Only complaint is my refer a friends have only been £10 every time, it shouldnt be advertised as more if you jabe no intention of paying out more!

Review 8 (5⭐) [Positive] [Group: Common]: Very reliable and can count on their services.🙏🙏😉😉😁😁

Review 9 (5⭐) [Positive] [Group: Common]: excellent banking company

Review 10 (1⭐) [Negative] [Group: Issues]: Don’t definitely don’t use this spanking as I realized they don’t even know that how did their spanking works? I just use a tap on pay and payment goes through on his says like 14 days to arrive then I tried to cancel, but there’s no cancel button since there is no agent know what is going on exactly so stay away from business banking

Review 11 (1⭐) [Negative] [Group: Support]: Monzo suddenly closed my account, which I’d had since 2021, without any explanation. I only had small personal transactions and no suspicious activity. Their support team was dismissive and offered no reason, even after I provided all requested details. As an EU citizen, it honestly felt discriminatory. I’ve always trusted and recommended Monzo, but this experience makes the bank seem unreliable and untrustworthy. Im disappointed by Monzo.

Review 12 (3⭐) [Negative] [Group: Design]: As a developer myself I get the iOS 26 issue has made icons needing an update but if you can get one done for a football team you can get one done for those defending freedom and democracy. The fight is not over yet. Slava Ukraini 🇺🇦

Review 13 (4⭐) [Positive] [Group: Issues]: I’ve been with Monzo for a while. Not since the beginning but since the prepaid cards. I’ve loved their service, it’s what modern banking should look like and I think sets the standard in the UK.

The app has always been pretty great. Over the years the features have grown and as expected, the app can sometimes slow down with so much data being handled. For example, I use a lot of pots to handle all of my regular payments. This sometimes can affect the performance of the app. But day to day, I’m able to get what I need done and that’s the most important thing.

Here’s to an awesome future, Monzo! 🍻

Review 14 (5⭐) [Positive] [Group: Design]: excellent app. easy to use. easy to navigate. just all around amazing. thanks monzo

Review 15 (5⭐) [Positive] [Group: Payments]: Really simple to use, love the get paid early feature.. absolutely lifesaving

App Name: Paysend Money Transfer App
Bank: Paysend Technology Limited
Country: UK
Analysis Period: 51 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Transfers]: Очень быстрый перевод,отличный сервис.

Review 2 (1⭐) [Negative] [Group: Transfers]: очень не быстрая система, 10 дней на перевод из Казахстана в США. никуда не годится. не советую.

Review 3 (5⭐) [Positive] [Group: Common]: отлично

Review 4 (1⭐) [Negative] [Group: Payments]: The last transaction I made, for $120 to Jasmyn Gissell Ramos Martinez in Honduras, was never returned. Paysent didn't return my money either. They don't have a phone number where people can contact them. It's useless.

Review 5 (5⭐) [Positive] [Group: Common]: Отнесся к приложению с опасением, но перевод был осуществлён очень быстро, никаких проблем. Спасибо разработчикам, за ваш труд.

Review 6 (1⭐) [Negative] [Group: Support]: I highly do not recommend this app. If you have a problem, it is 0% change to solve it. They also asking too much personal info. And nobody knows why they gather it and if they save it safely. But most terrible it is customer support. There is no way to get help immediately. Assistants will contact you 3-5 hours after you submit a request. And they still will not help. 2025 update: support is still useless.

Review 7 (5⭐) [Positive] [Group: Transfers]: отличное прилодения для перевода средств , все просто и понятно , зарегестрировал на литовскую симку , деньги с литовской карты на беларускую без проблем

Review 8 (5⭐) [Neutral] [Group: Common]: ok

Review 9 (5⭐) [Negative] [Group: Login]: Здравствуйте уважаемые разработчики у меня возникла проблема с paysentom Я потерял телефон и купил новый и никак не могу восстановить предложение вы можете помочь? заранее спасибо.

Review 10 (3⭐) [Negative] [Group: Login]: cant register or sign in((

Review 11 (1⭐) [Negative] [Group: Support]: Не может подтвердить личность . Я пишу в чат а он вообще не реагируют .

Review 12 (1⭐) [Positive] [Group: Support]: пользовался приложением лет 6, каждый месяц переводжу деньги с Польши в Украину. с прошлой недели не могу зайти в приложение т.к. нужно обновить данные. Спросил в чате какие нужно выслать документы---пришёл ответ что они разрывают со мной сотрудничество и удаляют мой аккаунт. У кого-то там засвистела фляга!

Review 13 (1⭐) [Negative] [Group: Performance]: always server connection lost

Review 14 (1⭐) [Negative] [Group: Issues]: здравствуйте, я пользовался этим приложением несколько месяцев. Было нормально, а теперь вообще не работает. Что надо делать чтобы заработал.

Review 15 (5⭐) [Positive] [Group: Common]: super

App Name: Pockit: Bank Card Alternative
Bank: Pockit
Country: UK
Analysis Period: 19 recent customer reviews

Reviews:
Review 1 (1⭐) [Negative] [Group: Common]: Don’t brohhhh is not good I’ll close this app

Review 2 (1⭐) [Negative] [Group: Transfers]: worst bank ever guys plsssss I beg all of you to stay away I cant tell u how much your money here will be taken away plzs u have to wait days for transfers stick to any other EBANK BUT THIS NEVERE ECER DOWNLOAD OR SIGN UP ITS ONE BIG MONEX BANK SCAM

Review 3 (1⭐) [Positive] [Group: Common]: Horrendous app

Review 4 (1⭐) [Neutral] [Group: Common]: Could be better but it's still good. no contact phone number. the bottle is very basic

Review 5 (5⭐) [Positive] [Group: Common]: it's the best it knows people's situation and struggles

Review 6 (5⭐) [Positive] [Group: Design]: Fantastic app easy to use

Review 7 (1⭐) [Negative] [Group: Commissions]: I think this bank is a joke if money goes missing from your account and you try get it back they say an agent will be in touch within 24 hours to 48 hours but don’t get back in contact by email like they say it will and I have been trying to do my limits and now I can’t feed my kids as my limit won’t even update but they keep still taking money off me what a joke of a AI banking system

Review 8 (5⭐) [Positive] [Group: Common]: The best

Review 9 (4⭐) [Negative] [Group: Updates]: last year I had a few problems with pockit but it has now been improved and the account is much better now

Review 10 (1⭐) [Negative] [Group: Commissions]: Nothing on this stupid bank is clear whenever they feel like it they take your money

Review 11 (5⭐) [Positive] [Group: Common]: alot easier to use and love the new credit page

Review 12 (5⭐) [Positive] [Group: Common]: Very nice ☺️☺️☺️

Review 13 (1⭐) [Negative] [Group: Transfers]: the amount you pay in fee's if you top up or send money out is a disgrace. TOPPING UP YOUR OWN ACCOUNT??

Review 14 (1⭐) [Negative] [Group: Support]: avoid using this app.its not secure and allows fraudulent people to do transactions on their platform and not much help in resolving the matter avoid at all costs to secure your money

Review 15 (1⭐) [Negative] [Group: Blocking]: they blocked my money because of tranzaction on airport avoid

App Name: Chase UK
Bank: Chase UK
Country: UK
Analysis Period: 59 recent customer reviews

Reviews:
Review 1 (1⭐) [Negative] [Group: Common]: constantly crashing after a few seconds, can't do anything literally

Review 2 (5⭐) [Positive] [Group: Common]: Great and makes travelling in Europe and USA so much easier.

Review 3 (5⭐) [Negative] [Group: Login]: Great app but since the update I find it keeps crashing when I log in it just closes and I have to restart it

Review 4 (5⭐) [Positive] [Group: Common]: Brilliant to bank with...

Review 5 (1⭐) [Negative] [Group: Issues]: the app has always been annoyingly slow, but now it crashes about 30 seconds after opening making it impossible to withdraw my money to other (more stable) banks

Review 6 (1⭐) [Negative] [Group: Support]: usual con, short term decent rate then takes it all away, treats existing loyal customers by giving poor rates. wont go near them again, use a decent moral bank instead

Review 7 (5⭐) [Positive] [Group: Support]: Customer service is the best I have experienced compared to any other British bank.

Review 8 (2⭐) [Negative] [Group: Issues]: Has been working absolutely fine, but have just updated it and I now can't open the app at all! Just stuck on blank white screen after logging in and doesn't go any further. This is stressful!

Review 9 (4⭐) [Negative] [Group: Support]: edited to add I was very angry when I was unable to access my account via the app. To be fair to Chase, when I called and spoke to them, my call was answered immediately and I spoke to a human. I was also offered help with moving funds, etc. The app issue was resolved within 8 hours which, on reflection, is a decent response. I have been 100% happy with Chase up to this event happening and will continue to put my trust in them.

Review 10 (1⭐) [Negative] [Group: Login]: The app is crashing, I've tried clearing cache and data and nothing. I had to make a payment and I couldn't. What's the purpose of a bank app if there's no way to access my money?

Review 11 (5⭐) [Positive] [Group: Design]: super easy to use

Review 12 (3⭐) [Negative] [Group: Issues]: App white screen on Android phone is not helpful and been like it for weeks

Review 13 (1⭐) [Negative] [Group: Login]: Was great, now very buggy. Every time I open the app I get a white screen

Review 14 (2⭐) [Negative] [Group: Balances]: Rubbish. What kind of a banking app doesn't show your account running balance for each transaction?

Review 15 (1⭐) [Negative] [Group: Payments]: Unable to get into my account for the second time this month, app crashes and closes before I can make any payments on Samsung A7 lite tablet. sort it out chase.

App Name: Santander Mobile Banking
Bank: Santander UK
Country: UK
Analysis Period: 92 recent customer reviews

Reviews:
Review 1 (4⭐) [Negative] [Group: Issues]: Poor performance. Taking ages to open. The beta version had much better functionality, which is now closed.

Review 2 (5⭐) [Positive] [Group: Transfers]: Easy to use and move money around.

Review 3 (1⭐) [Negative] [Group: Issues]: Half the time when I have to authorise a payment on the app, nothing comes up so I have to retry the payment several times thus wasting my time. Please sort it out. Edited now to add that months later I am still having the same issues. I authorise one payment via the app. But when I want to authorise a second payment, it won't send me the authorisation and the app opens and nothing happens. Sometimes it might give me the choice to get a OTP but not always. It is so frustrating. Still 1*.

Review 4 (1⭐) [Negative] [Group: Common]: The cheque deposit function does not work for me. Despite high quality lighting and a dark background with Samsung s21 the image is apparently of low quality. No matter how much I explain to the helpdesk that,as a human being, I can tell the cheque is perfectly clear, apparently the app is right and working fine.

Review 5 (1⭐) [Negative] [Group: Login]: Account services are not available in the Santander mobile banking app. Account services can only be accessed via the website login.

Review 6 (5⭐) [Positive] [Group: Common]: good

Review 7 (1⭐) [Negative] [Group: Updates]: I can’t download the update and am stuck without my banking app. I’d appreciate your trouble shooting.

Review 8 (1⭐) [Negative] [Group: Updates]: Updating this is difficult when you have to delete your apps to bank on line

Review 9 (4⭐) [Negative] [Group: Login]: My latest direct debit payment gives the amount paid out but does not say what it is for. I know it is my latest council tax payment but it would be nice to have some indication,not just a dash..... App now working again....thanks

Review 10 (5⭐) [Positive] [Group: Design]: Easy efficient banking. If ever I have had a query the staff behind the counter have always given me friendly, clear advice, involving any changes or queries I have needed to discuss. I hope we will always have a walk in Santander in Tamworth.

Review 11 (1⭐) [Negative] [Group: Issues]: changed mobile phones and installed the app. went through all the settings and final one said confirm the code on email sent and never arrived. email is correct works fine on laptop but not on the app. frustrating, it was on my previous phone no problem

Review 12 (1⭐) [Negative] [Group: Issues]: uploading a cheque never works, takes 20 attempts, and then the cash machine is just as bad, won't accept them, I am beginning to hate santander!

Review 13 (5⭐) [Positive] [Group: Login]: When one dives into the capabilities of the online banking app, it is really quite a easy, capable, flexible app, allowing me to carry out ALL of the banking stuff I need to do WITHOUT going into a branch. ( I also thrive on doing everything I can on my desktop PC, iPad or iPhone)

Review 14 (5⭐) [Positive] [Group: Common]: The app has so many features making use of modern Technology

Review 15 (5⭐) [Positive] [Group: Common]: Good

App Name: Barclays
Bank: Barclays
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: Excellent and Secure banking

Review 2 (5⭐) [Positive] [Group: Design]: very easy to use

Review 3 (5⭐) [Positive] [Group: Issues]: Never experience any problems.

Review 4 (2⭐) [Negative] [Group: Common]: not secure enough

Review 5 (5⭐) [Positive] [Group: Design]: easy to use and secure gives you peace of mind when using the app

Review 6 (4⭐) [Negative] [Group: Performance]: Some times it's a bit hit and miss

Review 7 (1⭐) [Negative] [Group: Updates]: After the last update, the app no longer opens. The message Barclays keeps stopping appears.

Review 8 (5⭐) [Positive] [Group: Common]: Saves time and makes things easy. The fact that I can make transactions wherever I am it is a brilliant thing and I would highly recommend it to others. Kudos!!

Review 9 (5⭐) [Positive] [Group: Design]: Fantastic app easy to use....very quick

Review 10 (5⭐) [Positive] [Group: Design]: easy to follow web site

Review 11 (5⭐) [Positive] [Group: Common]: Very efficient services!!!

Review 12 (1⭐) [Negative] [Group: Issues]: Still constantly crashes on Galaxy S20 when trying to open Cards inside the app. Update still hasn't fixed it. Resetting phone didn't fix it. Nothing works to fix it. Running version 3.16.0.

Review 13 (1⭐) [Negative] [Group: Common]: Great app, has done everything I need so far. I still use the bank, however this is a good support method. Update: How things have changed since my original review on 1st Feb 2019... This app is now RUBBISH! Always crashing or unavailable - absolutely hopeless this past year. Frustrating and annoying!!

Review 14 (4⭐) [Negative] [Group: Issues]: Very good app. Responsive and feels very secure. But, it keeps failing to start. Several times I have had to restart my mobile to use it. Once I had to reinstall the app to make it work.

Review 15 (5⭐) [Positive] [Group: Common]: The bank is simple to use and operate and ensure the safety for there users regarding payments.

App Name: HSBC UK Mobile Banking
Bank: HSBC UK
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: it's good to use

Review 2 (5⭐) [Positive] [Group: Common]: Great information

Review 3 (4⭐) [Positive] [Group: Common]: Very good HSBC banks

Review 4 (1⭐) [Negative] [Group: Issues]: 25/Oct/2025 Update: App size is 532MB, a reduction of 348MB, good job HSBC. However still huge size, anything over 350MB is not acceptable.
06/Mar/2025 Update: App size is 880MB, another 200MB increase in 6months, Seriously HSBC? Your iOS developers not caring about the app size! I will never ever use app at all if the size of app not reduced.
22/Jan/2025 Update: Currently app size increased to 634MB! every update app size going up. Not good.

Every update to the app increasing the size of app. It used to be around 350MB, but currently the app size is just over 600MB !! seriously over a half a gig HSBC?
Barclays app seems to be much better, its size is under 300MB, which is reasonable. Removing HSBC app now to save space and moving to Barclays. Will use HSBC only when the app size falls below 300MB. HSBC IT app developers seems to be ignoring the app size increase, these days a docker container you get under 50MB, an app on top 200MB max is reasonable but not over 618MB!!

Review 5 (2⭐) [Negative] [Group: Performance]: Actually terrible why is it so ridiculously slow? I can't even get on the app to use it, that's how slow it is.

Review 6 (4⭐) [Positive] [Group: Common]: brilliant app never had any issues been using HSBC app many years now .

Review 7 (5⭐) [Negative] [Group: Issues]: Reliable sources of information and guidance on how to handle my concerns

Review 8 (5⭐) [Positive] [Group: Design]: easy to use.

Review 9 (4⭐) [Positive] [Group: Performance]: Works pretty well and certainly less infuriating than some banking apps

Review 10 (1⭐) [Negative] [Group: Common]: Sits with nothing for minutes, then just shuts down. takes up 450 MB. FIX IT!!!

Review 11 (1⭐) [Negative] [Group: Issues]: Absolutely useless, doesn't install on chromebook with latest iOS.

Review 12 (4⭐) [Positive] [Group: Common]: very good works well never had an issue tbh

Review 13 (3⭐) [Negative] [Group: Login]: why did you remove overpayment allowance information from the mortgage account? after latest update it's not shown anywhere anymore. I have to go to the web version to see it which ridiculous

Review 14 (1⭐) [Negative] [Group: Login]: Since the last update I can't open the app at all. It stays on the logo screen for 30 seconds and then closes.

Review 15 (5⭐) [Positive] [Group: Common]: well overdue xxxxxx

App Name: NatWest Mobile Banking
Bank: NatWest
Country: UK
Analysis Period: 100 recent customer reviews

Reviews:
Review 1 (1⭐) [Negative] [Group: Issues]: Having the app already for several years it now won’t open. Very frustrating why change it.

Review 2 (1⭐) [Negative] [Group: Transfers]: I was totally lost.nothing seemed to work as expected. Not at all a smooth transition.

Review 3 (1⭐) [Negative] [Group: Updates]: after updating app doesn't work and constantly asks to update app ..relentless and app is stuck in a loop...

Review 4 (5⭐) [Positive] [Group: Common]: so far so good

Review 5 (5⭐) [Positive] [Group: Support]: New to Nat West. The online app is easy to use. Also the staff at the local branch are so helpful and welcoming.

Review 6 (1⭐) [Negative] [Group: Design]: Not good experience. app keeps hanging.

Review 7 (1⭐) [Negative] [Group: Support]: Just tried to use Cora in the app….its hopeless. I want to report a fraud transaction ( which one would assume it’s important) and I’ve been on hold for 20 minutes “due to high customer demand” or more likely we’ve not got enough staff on. Added to this it’s like playing dungeons and dragons logging into the online website…..

Review 8 (5⭐) [Positive] [Group: Performance]: Very smooth and efficient.

Review 9 (1⭐) [Negative] [Group: Support]: Your bot is stupid and annoying-no answers

Review 10 (5⭐) [Positive] [Group: Common]: excellent app

Review 11 (3⭐) [Negative] [Group: Profile]: I have repeatedly tried to add a standing order but it says there is an issue either with the WiFi or I need to update the app. Both are fine and I've tried on different days and different accounts that I have. Aside from that, the app
is fine but please fix this issue.

Review 12 (1⭐) [Negative] [Group: Updates]: I have tried to update my app but now it won't even let me in, and when I press Update it just kicks me back out again. Not impressed!

Review 13 (3⭐) [Negative] [Group: Updates]: updates most evenings

Review 14 (1⭐) [Negative] [Group: Blocking]: Useless app. Required biomedical authorisation and after few attempts my account has been blocked.

Review 15 (5⭐) [Positive] [Group: Common]: So easy too check spending a great asset thank you

App Name: Starling Bank - Mobile Banking
Bank: Starling Bank
Country: UK
Analysis Period: 88 recent customer reviews

Reviews:
Review 1 (5⭐) [Positive] [Group: Common]: Very well bank to use

Review 2 (5⭐) [Positive] [Group: Common]: Everything about this bank is fantastic. Been with them 3 years and don't have a single complaint.

Review 3 (1⭐) [Negative] [Group: Common]: Rebrand doesn’t stop you having LGBTQ colours for the App Tile. Default is fine but give the choice back

Review 4 (5⭐) [Negative] [Group: Support]: Overall I'm happy With Starling as an App. However their interest rates , Options for saving, borrowing etc are not very Competitive. If you want to be around in another 5-10-15 years Starling, get with the competition , set examples, be a leader in the field of UK banking, especially in these times and the ones ahead for UK people !. Just my thoughts 💬 .....🤗

Review 5 (3⭐) [Negative] [Group: Profile]: Why isn’t the Savings account an option with the other account tabs instead of having to go to spaces? It isn’t intuitive.

Review 6 (5⭐) [Positive] [Group: Support]: Still excellent again

Review 7 (5⭐) [Positive] [Group: Common]: Best in class. Exceeds in everything. No negatives.

Review 8 (5⭐) [Positive] [Group: Common]: so easy to use, move money intp spaces.

Review 9 (1⭐) [Negative] [Group: Transfers]: cant even register. every page says server error. was gonna use this bank but after that I'll take my money elsewhere

Review 10 (5⭐) [Positive] [Group: Common]: perfect

Review 11 (5⭐) [Positive] [Group: Common]: Easy to use… everything you’re on your phone – safe and secure.

Review 12 (5⭐) [Positive] [Group: Common]: Love banking with Sterling Easy bank to use

Review 13 (1⭐) [Negative] [Group: Transfers]: piss poor service rejected but no idea why. i have a almost perfect credit score. ovbs don't want my business iam a good saver and money manager

Review 14 (5⭐) [Positive] [Group: Common]: Great app, should have used it sooner

Review 15 (5⭐) [Positive] [Group: Common]: Nice and easy to deal with