VR Banking 5.4 / 10 DXR AI INDEX

🇩🇪 Germany

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51% 🙂 Positive 6677
51%
🇩🇪
42%
🌍
62%
45% 😕 Negative 5851
45%
🇩🇪
55%
🌍
32%
5% 😎 Neutral 599
5%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 354 Login & Access General Cards Support & Assistance App Design
2024-12-15 - 2024-12-22 483 Login & Access General Support & Assistance App Design Technical Issues
2024-12-08 - 2024-12-15 460 Login & Access General Support & Assistance App Design App Updates
2024-06-30 - 2024-07-07 301 Login & Access General Support & Assistance App Design Technical Issues
2024-04-14 - 2024-04-21 324 Login & Access General Support & Assistance App Design Technical Issues
2024-03-03 - 2024-03-10 335 Login & Access General Support & Assistance App Design App Updates
2024-02-25 - 2024-03-03 333 Login & Access General Support & Assistance App Design Technical Issues
2024-01-28 - 2024-02-04 337 Login & Access General Support & Assistance App Design Technical Issues
2024-01-14 - 2024-01-21 299 Login & Access General Support & Assistance App Design Technical Issues
2023-12-31 - 2024-01-07 289 Login & Access General Money Transfers Support & Assistance App Design

VR Banking 🇩🇪 Germany 🌍 Global
Language Important 18 40% -4% -22%
General Important 9201 31% 24% 58%
App Speed Important 30 8% 0% 35%

VR Banking 🇩🇪 Germany 🌍 Global
Transaction History 2 -13% -72% -48%
Currency & FX Accounts 2 -20% -44% 39%
Ecosystem 1 -25% -56% -64%
Money Transfers 75 -27% -64% -4%
Deposits & Accounts 1 -29% -67% -27%
App Design Important 2125 -39% -54% 44%
Loyalty Program 2 -40% -53% -6%
QR Payments 44 -57% -73% -62%
Profile & Settings 6 -60% -78% -60%
Technical Issues 178 -65% -81% -69%
Support & Assistance Important 450 -68% -80% -33%
App Updates 94 -76% -91% -75%
Payments 47 -76% -86% 0%
Cards 99 -77% -85% -53%
Account Blocking 16 -81% -95% -71%
Login & Access Important 695 -82% -92% -85%
Fees, Limits & Charges 28 -85% -89% -50%
Cash Loans 9 -93% -89% -61%
Investments 2 -100% -64% 28%
Notifications & SMS 1 -100% -88% -77%
Repeat Transactions 2 -100% -96% -40%
Balances & Products 1 -100% -97% -78%
Advertising 2 -100% -88% -70%