HVB Mobile Banking 4.0 / 10 DXR AI INDEX

🇩🇪 Germany

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40% 🙂 Positive 439
40%
🇩🇪
42%
🌍
62%
58% 😕 Negative 648
58%
🇩🇪
55%
🌍
32%
2% 😎 Neutral 22
2%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-10-13 - 2024-10-20 38 Login & Access General Money Transfers Support & Assistance App Design
2024-09-08 - 2024-09-15 38 Login & Access General App Design
2024-08-11 - 2024-08-18 44 Login & Access General Cards Support & Assistance App Design
2024-07-07 - 2024-07-14 116 Login & Access General QR Payments Support & Assistance App Design
2024-06-02 - 2024-06-09 122 Login & Access General Payments Support & Assistance App Design
2024-05-05 - 2024-05-12 138 Login & Access General Money Transfers Support & Assistance App Design
2024-03-31 - 2024-04-07 39 Login & Access General Support & Assistance App Design Fees, Limits & Charges
2024-03-24 - 2024-03-31 72 Login & Access General Support & Assistance App Design Technical Issues
2024-03-10 - 2024-03-17 62 Login & Access General Loyalty Program Support & Assistance App Design
2024-01-07 - 2024-01-14 39 Login & Access General App Design

HVB Mobile Banking 🇩🇪 Germany 🌍 Global
Language Important 1 100% -4% -22%
Loyalty Program Important 1 100% -53% -6%
Profile & Settings Important 2 20% -78% -60%
General Important 619 7% 24% 58%

HVB Mobile Banking 🇩🇪 Germany 🌍 Global
QR Payments 5 -29% -73% -62%
Cash Loans 3 -33% -89% -61%
Money Transfers 5 -50% -64% -4%
App Design Important 282 -53% -54% 44%
App Speed 4 -67% 0% 35%
App Updates 5 -78% -91% -75%
Support & Assistance Important 52 -85% -80% -33%
Technical Issues 20 -85% -81% -69%
Login & Access Important 81 -92% -92% -85%
Payments 6 -100% -86% 0%
Cards 16 -100% -85% -53%
Search 1 -100% -33% 35%
Currency & FX Accounts 1 -100% -44% 39%
Account Blocking 2 -100% -95% -71%
Fees, Limits & Charges 3 -100% -89% -50%