Lloyds Mobile Banking 7.8 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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75% 🙂 Positive 11703
75%
🇬🇧
74%
🌍
62%
23% 😕 Negative 3605
23%
🇬🇧
24%
🌍
33%
2% 😎 Neutral 324
2%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-15 - 2024-12-22 413 Login & Access General App Speed App Design Technical Issues
2024-12-08 - 2024-12-15 407 General Money Transfers App Speed App Design Technical Issues
2024-11-24 - 2024-12-01 437 Login & Access General Money Transfers App Speed App Design
2024-11-17 - 2024-11-24 405 Login & Access General App Speed App Design App Updates
2024-11-10 - 2024-11-17 423 Login & Access General App Speed App Design Technical Issues
2024-11-03 - 2024-11-10 411 Login & Access General App Speed App Design App Updates
2024-10-27 - 2024-11-03 467 Login & Access General App Speed App Design App Updates
2024-10-20 - 2024-10-27 466 Login & Access General App Speed App Design App Updates
2024-10-13 - 2024-10-20 543 Login & Access General App Speed App Design App Updates
2024-06-30 - 2024-07-07 557 Login & Access General App Design Technical Issues App Updates

Lloyds Mobile Banking 🇬🇧 United Kingdom 🌍 Global
App Design Important 2732 86% 86% 45%
App Speed Important 890 78% 63% 35%
General Important 8109 77% 79% 58%
Loyalty Program 28 49% 38% -6%
Money Transfers 479 45% 27% -4%
Investments 8 37% 57% 29%
Language 1 33% -50% -23%
Currency & FX Accounts 32 31% 61% 39%
Ecosystem 10 28% 28% -63%
QR Payments 10 21% -33% -62%
Support & Assistance 412 16% -17% -33%
Payments 198 15% 4% 1%

Lloyds Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Repeat Transactions 10 -5% 15% -39%
Fees, Limits & Charges 38 -6% -20% -50%
Cash Loans 28 -15% -20% -61%
Deposits & Accounts 28 -21% 18% -27%
Account Blocking 62 -23% -54% -71%
Transaction History 81 -24% -16% -47%
Advertising 10 -34% -54% -70%
Technical Issues Important 740 -36% -44% -69%
Cards 112 -50% -8% -53%
App Updates Important 367 -56% -68% -75%
Profile & Settings 63 -57% -60% -60%
Notifications & SMS 56 -61% -55% -77%
Login & Access Important 1086 -64% -68% -85%
Balances & Products 42 -65% -61% -78%