HSBC UK Mobile Banking
6.0 / 10
DXR AI INDEX
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55%
🙂 Positive
2707
🇬🇧
🌍
43%
😕 Negative
2146
🇬🇧
🌍
2%
😎 Neutral
99
🇬🇧
🌍
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| Week | Reviews | Scenarios |
|---|---|---|
| 2024-12-15 - 2024-12-22 | 129 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-12-08 - 2024-12-15 | 139 | Login & Access General Support & Assistance Technical Issues App Updates |
| 2024-12-01 - 2024-12-08 | 115 | Login & Access General App Speed Support & Assistance Technical Issues |
| 2024-11-24 - 2024-12-01 | 149 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-11-17 - 2024-11-24 | 169 | Login & Access General App Speed Technical Issues App Updates |
| 2024-11-10 - 2024-11-17 | 213 | Login & Access General Support & Assistance Technical Issues App Updates |
| 2024-11-03 - 2024-11-10 | 441 | Login & Access General Support & Assistance Technical Issues App Updates |
| 2024-09-29 - 2024-10-06 | 117 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-09-22 - 2024-09-29 | 121 | Login & Access General Money Transfers Support & Assistance Technical Issues |
| 2024-09-01 - 2024-09-08 | 111 | Login & Access General Money Transfers App Design Technical Issues |
|
HSBC UK Mobile Banking
|
🇬🇧 United Kingdom | 🌍 Global | |
|---|---|---|---|
| General Important 2249 | 51% | 79% | 58% |
| App Design Important 379 | 49% | 86% | 45% |
| Loyalty Program 13 | 35% | 38% | -6% |
| Currency & FX Accounts 9 | 9% | 61% | 39% |
| Investments 3 | 8% | 57% | 29% |
| Money Transfers Important 202 | 7% | 27% | -4% |
| App Speed Important 173 | 5% | 63% | 35% |
|
HSBC UK Mobile Banking
|
🇬🇧 United Kingdom | 🌍 Global | |
|---|---|---|---|
| Support & Assistance Important 285 | -13% | -17% | -33% |
| Deposits & Accounts 24 | -26% | 18% | -27% |
| Ecosystem 3 | -29% | 28% | -63% |
| Fees, Limits & Charges 19 | -35% | -20% | -50% |
| Payments 63 | -37% | 4% | 1% |
| Cash Loans 8 | -45% | -20% | -61% |
| Profile & Settings 16 | -49% | -60% | -60% |
| QR Payments 4 | -50% | -33% | -62% |
| Account Blocking 30 | -58% | -54% | -71% |
| Advertising 8 | -65% | -54% | -70% |
| Repeat Transactions 4 | -67% | 15% | -39% |
| Transaction History 31 | -69% | -16% | -47% |
| Cards 64 | -70% | -8% | -53% |
| Balances & Products 25 | -74% | -61% | -78% |
| Technical Issues Important 518 | -78% | -44% | -69% |
| App Updates Important 202 | -85% | -68% | -75% |
| Login & Access Important 525 | -85% | -68% | -85% |
| Notifications & SMS 94 | -88% | -55% | -77% |
| Non-Customers 1 | -100% | -13% | -40% |