Freedom SuperApp 2.3 / 10 DXR AI INDEX

🇰🇿 Kazakhstan

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19% 🙂 Positive 182
19%
🇰🇿
54%
🌍
62%
78% 😕 Negative 744
78%
🇰🇿
38%
🌍
32%
3% 😎 Neutral 24
3%
🇰🇿
7%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 37 Login & Access General Money Transfers Loyalty Program Technical Issues
2024-12-15 - 2024-12-22 34 Login & Access General Money Transfers Support & Assistance Technical Issues
2024-10-13 - 2024-10-20 98 Login & Access General Notifications & SMS App Design Technical Issues
2024-09-15 - 2024-09-22 30 Login & Access General Payments Technical Issues App Updates
2024-05-19 - 2024-05-26 36 Login & Access General App Speed Technical Issues App Updates
2024-04-21 - 2024-04-28 35 Login & Access General Money Transfers Cash Loans Technical Issues
2024-04-14 - 2024-04-21 44 Login & Access General Repeat Transactions Cash Loans Technical Issues
2024-04-07 - 2024-04-14 32 Login & Access General Money Transfers Support & Assistance Technical Issues
2024-03-31 - 2024-04-07 47 Login & Access General Money Transfers App Design Technical Issues
2024-03-24 - 2024-03-31 30 Login & Access General Balances & Products Money Transfers App Design

Freedom SuperApp 🇰🇿 Kazakhstan 🌍 Global
App Design Important 37 73% 63% 44%
General Important 244 54% 65% 58%

Freedom SuperApp 🇰🇿 Kazakhstan 🌍 Global
Loyalty Program 11 -6% -43% -6%
App Speed 8 -15% -38% 35%
Currency & FX Accounts 7 -42% -62% 39%
Profile & Settings 2 -50% -54% -60%
Fees, Limits & Charges 16 -57% -73% -50%
Money Transfers 35 -57% -78% -4%
Cards 34 -71% -75% -53%
Payments 13 -74% -76% 0%
Language 3 -75% -42% -22%
QR Payments 3 -77% -63% -62%
Transaction History 8 -78% -83% -48%
Insurance 2 -78% -65% -60%
Support & Assistance 45 -81% -62% -33%
Repeat Transactions 4 -83% -75% -40%
Balances & Products 7 -86% -90% -78%
Deposits & Accounts 9 -86% -80% -27%
Notifications & SMS 21 -87% -94% -77%
Advertising 7 -91% -90% -70%
Cash Loans 24 -92% -83% -61%
Technical Issues Important 98 -92% -89% -69%
App Updates 37 -92% -95% -75%
Login & Access Important 273 -98% -97% -85%
Account Blocking 2 -100% -93% -71%
ATMs 1 -100% -77% 11%